In the event of theft or loss during shipment, Thoro is responsible for replacing the merchandise, provided this is done through one of its commercial allies.

Once the product has been ordered and its existence verified, www.thoro650.com will make available to you a series of prestigious brand courier providers that are independent of our services and that the user or client may choose voluntarily and with complete freedom based on quality, delivery periods or cost.

Product shipments are made through independent, prestigious brand courier providers at www.thoro650.com

If the user or client so wishes, they may request that their order be sent via another courier service, but Thoro is not responsible for any damage or incident that may occur during shipping.

As previously stated, if the information or data provided by the user or customer for the shipment of their items is not true or is incorrect, they will be solely responsible for any damages that this fact may cause, including the non-delivery of the shipment.

Delivery time with the parcel service starts 24 hours after confirming the payment that the user or client has made for the selected item. The 24 hours are counted in business days and hours (not including Saturdays, Sundays or holidays). The shipping time varies depending on the provider. Since it is a land shipping guide, the courier assigns delivery dates of 4 to 9 business days at the address indicated by the client.

Shipping may be delayed up to 3 weeks from your purchase due to availability or incidents with the courier companies that transport your package.

Please note that these times may vary for various reasons, mainly due to inventory availability or the development of special events such as Hot Sale, Buen Fin, Promotions or December Holidays. Rest assured that we will always work hard to ensure that you receive it as soon as possible and that we will notify you of any delays.

Please note that express or next-day deliveries are subject to availability of the courier service. Not all addresses have service. If so, we will contact you to offer you another option.

Once the parcel provider has been selected, the user or client will have access to a tracking number that will allow them to directly track their shipping process.

Our website or application may also give the user or client the option to voluntarily contract parcel services that are independent of the options we provide through our system. In this case, we kindly ask that you contact us through our contact email: contacto@thoro650.com