Welcome to the website or application www.thoro650.com, a digital platform through which you can purchase various items with Mexican design .
These terms and conditions REGULATE THE USE OF THE WEBSITE www.thoro650.com.
Please read these terms and conditions carefully before using or making any purchase through our digital platform.

 

1. Acceptance of terms and conditions.

Visiting, accessing, browsing, using or purchasing any item through our website or application, generates the status of “user” or “customer” and implies prior acceptance of these terms and conditions, as well as their changes and modifications, which are mandatory and binding.
In the event that the user or client does not agree with the terms and conditions, please refrain from using the website www.thoro650.com.

 

2. Changes or modifications to the terms and conditions.

www.thoro650.com reserves the right to change, modify, add or remove part of these terms and conditions at any time, and these will be effective for users or customers when they are published on the website or application.
It is the responsibility of the user or client to periodically review updates to these terms and conditions.
For the application of special discounts on merchandise, only one discount code may be applied, which the customer decides as it will depend on their taste, preference or need.

 

3. Product Features

The website or application www.thoro650.com offers users or customers a catalog with images or photographs of items with Mexican design that allows them to know their characteristics: price, design, materials, measurements and colors.
The above features are intended to be as accurate as possible, however www.thoro650.com does not guarantee that the product descriptions or other content of this website or application are accurate, complete, reliable, up-to-date or error-free; it is also important to mention that the photographs of the items are prepared to show their color in natural light, in this sense, the colors may vary depending on the production batch and the roll of cutting material.
The user or client accepts and acknowledges that by making any purchase of the items we offer on the website or application www.thoro650.com, they agree to and accepts these characteristics.

 

4. Availability of items.

All purchases are subject to availability.

 

5. Means or forms of payment.

The user or client accepts and acknowledges that prior to payment of the item through our website or application www.thoro650.com
You have read and voluntarily agreed to these terms and conditions; the user or customer is also obliged to pay the taxes, shipping costs of your product, as well as any other expenses derived from your purchase.
To make it easier for users or customers to purchase the items we offer on the website or application, we offer various means or forms of payment, such as: electronic transfers, bank or convenience store deposits, credit or debit cards.
Credit or debit card payments on our website or app are processed automatically and securely, there is no need to send details by email or make a phone call to validate them.
Payment is subject to the amount being duly credited and/or verified.
The prices shown for the items we offer are expressed in Mexican pesos, except when otherwise indicated.

 

6. Collection of personal data.

By using our website or application, registering as a customer or using our services in any way, the user or customer gives his or her consent to the collection and use of his or her personal data.
The information provided by the user or client must be accurate; under no circumstances will false or incorrect information be provided.
In the event that the information or data provided by the user or client is not true, the latter will be solely responsible for any damages that this fact may cause.
Note: Please read the privacy notice

 

7. Shipments

In the event of theft or loss during shipment, Thoro is responsible for replacing the merchandise, provided this is done through one of its commercial allies.

Once the product has been ordered and its existence verified, www.thoro650.com will make available to you a series of prestigious brand courier providers that are independent of our services and that the user or client may choose voluntarily and with complete freedom based on quality, delivery periods or cost.

Product shipments are made through independent, prestigious brand courier providers at www.thoro650.com

If the user or client so wishes, they may request that their order be sent via another courier service, but Thoro is not responsible for any damage or incident that may occur during shipping.

As previously stated, if the information or data provided by the user or customer for the shipment of their items is not true or is incorrect, they will be solely responsible for any damages that this fact may cause, including the non-delivery of the shipment.

Delivery time with the parcel service starts 24 hours after confirming the payment that the user or client has made for the selected item. The 24 hours are counted in business days and hours (not including Saturdays, Sundays or holidays). The shipping time varies depending on the provider. Since it is a land shipping reference, the courier assigns delivery dates of 4 to 9 business days at the address indicated by the client.

Shipping may be delayed up to 3 weeks from your purchase due to availability or incidents with the courier companies that transport your package.

Please note that these times may vary for various reasons, mainly due to inventory availability or the development of special events such as Hot Sale, Buen Fin, Promotions or December Holidays. Rest assured that we will always work hard to ensure that you receive it as soon as possible and that we will notify you of any delays.

Please note that express or next-day deliveries are subject to availability of the courier service. Not all addresses have service. If so, we will contact you to offer you another option.

Once the parcel provider has been selected, the user or client will have access to a tracking number that will allow them to directly track their shipping process.

Our website or application may also give the user or client the option to voluntarily contract parcel services that are independent of the options we provide through our system. In this case, we kindly ask that you contact us through our contact email: contacto@thoro650.com

 

8. Intellectual property

The distinctive sign “Thoro” and "Thoro650" are registered trademarks and are protected by the Industrial Property Law.
Images and photographs of articles, people, objects or places are property of www.thoro650.com and are used with permission or license granted.
www.thoro650.com is the owner or uses under permission all software developed on the website and application.
The Industrial Property Law, the Copyright Law and International Treaties protect the intellectual property of www.thoro650.com. The law expressly prohibits modifications, redistributions or reproductions without the prior authorization of its owner, and such actions could result in the application of severe civil, administrative and criminal sanctions.
www.thoro650.com may take appropriate action against those who violate these laws.

 

9. Taxes.

All items are plus Value Added Tax (VAT).

 

10. Billing

Customers who purchase items on the app or website can only request an invoice for the same at the time of purchase (by filling out the form provided by our app or website); the tax receipt cannot be requested at a later time.

 

11. Prohibitions

Users or clients are strictly prohibited from:
Send comments whose content is illegal, obscene, abusive, defamatory, insulting or contrary to good customs;
Send files that contain viruses or any other features capable of damaging the operation of a computer, the website or application;
Use the website or application to violate any applicable regulations;
Provide false information when registering or making a purchase, or any other time when personal information or data is requested;
Use programs, software or automatic or manual devices to monitor or copy information or any type of content on the website or application without prior consent from www.thoro650.com

 

12. Limitations of liability

The user or client expressly agrees that the use of the website or application www.thoro650.com is entirely under his or her responsibility.
In no event shall www.thoro650.com be liable for any direct, indirect, incidental, consequential or punitive damages resulting from any aspect of the user or client's use of the website or application, whether the damages arise from use or misuse, inability to use, interruption, suspension, modification, alteration or cancellation of the website or application.
www.thoro650.com reserves the right to interrupt, suspend or modify at any time the services offered on this website or application, whether permanently or temporarily, and will not require the consent of the user or client.
www.thoro650.com does not guarantee that the website or application is free of viruses or any other element that may damage or alter the normal operation of a computer. It is the sole responsibility and obligation of the user or client to disinfect and/or prevent any type of elements and/or possible damages of this nature.
www.thoro650.com reserves the right to cancel or not provide service if it so wishes and without prior authorization from the customer. In such a case, the customer will be reimbursed for the total amount of their purchase if they have made one.

 

13. Controversies

These Terms and Conditions are governed by the laws of the United Mexican States. Any dispute related to the visit, use or purchase of items offered on the website or application will be submitted to the Courts with jurisdiction and competence in the City of Guadalajara, Jalisco, to the exclusion of any other jurisdiction that may apply.

 

14. Contact. 

contact@thoro650.com

 

EXCHANGE AND WARRANTY POLICY

Before making your exchange, we suggest you review the terms and conditions that apply to making them. At Thoro we want our customers to be satisfied with their purchases.

Thoro will perform the necessary tests and reviews to validate whether a product is eligible for exchange or warranty.*

You will have to cover a shipping cost for any exchanges you require. Thoro does not cover the shipping of exchanged merchandise unless:

Thoro will only cover shipping costs in the case of a warranty exchange, provided that it has been accredited as such.

EXCHANGE POLICY

The time period for us to receive your changes is 30 calendar days from the date of the purchase receipt, whether for footwear or any other product; if the merchandise is received between 31 and 40 days after the purchase, a charge of 10% of the commercial value of the product is applied and after 41 days the change is no longer accepted.

Clearance and/or discontinued merchandise is not eligible for exchange.

Exchanges may be for a different size, model or color, of equal or higher price than the one initially purchased. If the price is higher, the customer will pay the corresponding difference; when the price is lower than the initial price, a coupon will be issued for the difference that must be used within the first 30 days from the exchange.

In cases of merchandise with discounts or rebates, the price at which it was purchased will be taken as a reference.

Requirements:

If you purchase in a store: you must include the original PURCHASE TICKET along with the merchandise.

It is important that you attach a MERCHANDISE REPORT.
To exchange the product, it must be in perfect condition: unused, with tags, clean, in the original box and free of bad odors.

The exchange can be made in any of Thoro's physical stores or, if the customer decides, they can make their request by entering through our website, through our social networks, or via email to the following address: contacto@thoro650.com attaching 4 photos of the product (top, front, heel and sole) where it can be verified that it is in perfect condition and unused. Shipments for exchange are free of charge.

Thoro reserves the right to refund in cash or any form of payment.

WARRANTY POLICY

Thoro guarantees the quality of all shoes sold to its customers for up to 90 days from the date of delivery of the product, provided that there are defects in materials or manufacturing and that the product has been used properly.

Clearance and/or discontinued merchandise does not apply for warranty.

Products that present the following are excluded from the warranty:

1. Tears, scrapes, bald spots and/or breakage of materials, such as heels, soles, caps, zippers and other accessories caused by misuse of the product.
2. Changes in color, tone and texture that are natural to the material of the shoe or accessory.
3. Folds or roughness caused by bending of the instep.
4. Products that have already been handled by shoe stores, shoe workshops or other third parties, as well as damage caused by improper repairs and/or cleaning.
5. Products with unpleasant odors.

IMPORTANT: Leather and artisanal products, being a natural texture and handmade, may present variations in tone and finish.

With the quality guarantee, Thoro is committed to:
To change the shoes that are the reason for the claim and, if the same product does not exist, to deliver another one of similar commercial value to that paid.

To request a guarantee, the customer can:

1. During the period of validity stipulated above, go to any Thoro physical store and make the deposit, handing over the product. The customer will receive a response to this request within a period of no more than 15 business days. The product will be delivered to the customer in the same store where the guarantee was filed.
2. The customer can fill out the information through our social networks or email: contacto@thoro650.com explaining the problem with the product and attaching at least 4 photos showing both the defect and its general condition. The warranty will be answered through the means by which it was communicated and, depending on the case, information will be provided on how to proceed. The product will be sent to the customer at the same place where the product was requested at the time of purchase.

Items must be sent by courier to the following address:
Thoro
Address: Calle Soplete 2728
Industrial Poplar
Guadalajara Jal.
CP 45593

Publication date: July 14, 2023

PRIVACY NOTICE

 

YAVÉ EUNICE RUÍZ CHÁVEZ ( THORO650 ), in order to respect the rights and interests of its clients, affiliates and/or beneficiaries, in relation to their privacy and personal data as well as in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the "Law") and its regulations (hereinafter the "Regulations"), extends this Comprehensive Privacy Notice.

 

1. Responsible for the protection of your personal data. The company called THORO650 through its owner YAVÉ EUNICE RUÍZ CHÁVEZ , with address at Soplete street number 2731, colonia Álamo Industrial, Tlaquepaque, Jalisco; postal code 45593 , will be responsible and therefore, the one who will process your personal data.

 

1. Purposes of processing your personal data. Your personal data is collected, used, stored or transferred, to the extent permitted by applicable laws, for the purposes of (i) providing you with commercial information on THORO650 products, including information related to promotions, information on new products and any other promotional or issue related to our products and/or services; and (ii) to integrate your file as a customer. It should be noted that the processing of personal data by THORO650 will be limited to the fulfillment of the purposes provided herein and in the event that it is intended to process your personal data for a purpose other than those established in this Privacy Notice, THORO650 will require your consent for such purpose, again.

 

• Personal data. In compliance with the provisions of article 15 of the Law, the personal data required to fulfill the purposes established in the immediately preceding point are listed below: Name(s) and surname(s) and/or name or company name, address, landline telephone (home or office), cell phone, federal taxpayer registration and email. Personal data will be collected by filling out physical or remote forms, and/or by collecting information or documentation required by THORO650 , either in person or electronically on any of the websites owned by it. THORO650 does not collect or process sensitive personal data from its clients.

 

1. Security of Personal Data. THORO650 implements the necessary technical, administrative and physical security measures to protect your personal data and prevent its damage, loss, alteration, destruction or unauthorized use, access or treatment, and will therefore take the following actions: (a) Confidentiality of information. THORO650 will maintain confidentiality regarding your personal data collected, which will continue to exist even after the end of commercial or other relationships. (b) Confidentiality notification. In the event that, for any reason, THORO650 finds it necessary to provide your personal data to third parties (under the terms provided by the Law or in this Privacy Notice), it will notify said third parties of the obligation to comply with the provisions of the Law and the confidentiality of their personal data. (c) Database management. Personal data is managed and protected through the use of databases by the persons designated for that purpose, without allowing their use, consultation, handling or access to unauthorized persons. (d) Cookies Notice . THORO650 uses various technologies to improve the efficiency of its websites, including your experience when you browse such sites. These technologies include the use of cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that can be used later. This information allows us to identify you and save your personal preferences to provide you with a better browsing experience.

 

1. If you do not object to the content and scope of this Privacy Notice by means of a written request, within a period of two months from the date on which THORO650 informs you about it or its modifications, it will be understood that you give your tacit consent for THORO650 to process your personal data based on the purposes of the processing. Notwithstanding the foregoing, if you wish to revoke said consent or limit the use or disclosure of your personal data, in relation to one or more of the purposes of its processing at any time, you may do so by means of a written request, sent to the email or address mentioned in point VIII of this Privacy Notice.

 

1. Changes to the Privacy Notice. THORO650 reserves the right to make changes or updates to this Privacy Notice at any time, to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of its products and services, or due to business practices. Therefore, if THORO650 were to modify the content of this Privacy Notice, it will notify you by email.

 

• Transfer of personal data. Your personal data may be transferred to subsidiaries, affiliates, affiliates and controlling companies of THORO650 and even to third parties, national or foreign, unless you (the owner) expressly state your opposition, in terms of the provisions of the Law and its Regulations. In these cases, THORO650 will carry out the transfer of personal data after entering into confidentiality agreements provided that (i) the provider or person to whom the data is transferred agrees to subject the processing of personal data to this Privacy Notice, not being any of the assumptions established in article 37 of the Law. If you do not state your opposition to your personal data being transferred to third parties, it will be tacitly understood that you have given THORO650 your consent to do so.

 

• Revocation of consent and Rights of Access, Rectification, Cancellation or Opposition. As the owner of personal data, you may submit or send a request to the personal data department of THORO650 for the revocation of your consent, Access, Rectification, Cancellation or Opposition, with respect to the same. The personal data department will process your requests and will promote the protection of personal data within THORO650 . For any request of this type, which is the responsibility of the Personal Data Department of THORO650 , please send an email to contacto@thoro650.com , it will be gladly attended to.

 

THORO650 will notify the owner of the personal data of the decision taken within a period of no more than 20 business days from the date the request was received.